Removing a network license from the SDL License Server Manager offline

You can remove the license that you added to a network server in several exceptional situations: to return unused licenses or to move a license from one system to another.

Procedure

  1. Open a support request in the SDL Customer Gateway:
  2. Request a permission ticket using the web form that is displayed. Include your user details and any other required license information then click Submit Case. The SDL Licensing team will send you back a *.txt file representing the Permission Ticket.
  3. Launch SafeNet License Manager.
  4. Expand the Subnet Servers tree and select the hostname of the license server from where you want to remove the network license.
  5. Right-click on the hostname and select Revoke Licenses by Permission Ticket.
  6. Browse for and select the *.txt Permission Ticket file that you received from the SDL Licensing team.
  7. Save the Revocation Ticket file and send the file back to the SDL Licensing team.