Providing Information

When entering issues, please describe the steps needed to reproduce the problem and provide other pertinent information.

When contacting support for Content Manager, please provide information about:
  • The user interface in which the problem occurs
  • The frequency with which the problem occurs
  • The menus or dialog boxes you are using
  • The specific elements or attributes that are causing problems
  • Any error messages you are receiving
  • Any screenshot that may help the support representative understand the problem
  • A copy of the log file generated by your authoring tool, if you feel it is pertinent
  • The GUID of the repository object that is causing problems,
  • Whether the problem is preventing you from releasing crucial documentation
  • Any other information which can help our support team replicate your problem