Configuring the content of your notifications

When you configure the content of a notification message, you configure it for all the messages of that notification type (for example, Issue Assigned or Task Due Date Changed). However, all notification types share the same contact user and base URL—the ones that were saved most recently. You cannot specify a different contact user or base URL for each notification type.

Procedure

  1. In WorldServer, go to Management > Administration > Notification Content.
  2. Under Settings Common to All Notification Types, do the following:
    1. In the User to contact for assistance list, select a user that assignees can contact in case any issues occur.
    2. In the Base URL for WorldServer box, enter the URL that users can see in the notification message. The URL is usually filled in automatically and the system picks it up when you save your notification settings. You should not change this URL.
  3. Under Select Configuration, do the following:
    1. In the Notification Type list, select the notification type whose content you want to configure. The notification type is the event that triggers the notification message.
    2. In the Recipient's Display Language list, select the language in which you want the notification to be displayed.
  4. Under Configuration Details, configure the actual content of the message.
  5. Optional: If you want to see how the notification will look like, select Preview.
    When you preview your notification, the parameters you specified earlier are replaced with sample information.
  6. Select Save.

Results

The content is saved for all the new messages of that type.