Translating content in Classic UI (Admin view)

The Classic UI view offers some configuration features, so this is most likely the starting point to prepare your Incident Management environment for translation.

Procedure

  1. Navigate to Service Desk > Incidents.
    A table of all incidents is displayed.
  2. Select any incident of interest. The incident details are displayed. In this incident detail view, there are three types of field that can be translated:
    • Short description
    • Description
    • Activities (Posted comments and work notes)
  3. To translate the Short description or Description fields, select the translate button found on the right side of the respective field.
    If the translate button does not appear to the right of the above-mentioned fields, you need to configure dynamic translation for those fields. To do so, follow the instructions in the ServiceNow documentation to Enable dynamic translation for a field.
  4. To translate posted comments and work notes, select the Translate button to the right of the field.
    Comments and work notes that have not been posted will not be translatable. First, the activity must be posted and then the translation feature will become available.