Clients contain two types of users: client users and client managers.
Client users usually work for the organization that requires translation services. For example, a client user who has the appropriate permissions can request quotes, can create projects, and can respond to action-based requests in WorldServer TransPort. Outside of WorldServer, client users can also request information about the progress of their projects and negociate the contract with the language service provider (LSP).
Client managers, on the other hand, usually work for the language service provider (LSP). Their role is to monitor all the projects created by the client users, to respond to quote requests, to create and manage projects, and, in some cases, to even create client users in WorldServer and associate them with the TransPort user type.
Clients can also be internal or external:
- External: a group of users responsible for hiring an LSP that manages translation projects and hosts WorldServer.
- Internal: a documentation, marketing, or business department within an organization that translates content.
As a
WorldServer administrator, you can add clients and associate them with project types to organize your users and projects. After you add them, client users can create projects in
WorldServer TransPort by selecting
Create New Project. You can also create projects for them from within
WorldServer by going to and selecting
Create New Project.
Note: Client managers work mostly in WorldServer, but they can also create and monitor projects in TransPort. Also, there are certain operations that users can perform in WorldServer, but not in TransPort. For example, client users can request quotes in TransPort, but client managers can only respond to this quote request only in WorldServer by attaching a quote document and changing the status from Requested to Pending Approval (or Abandoned). After this, in TransPort, the client user can review the quote document and set the status to Approved (or back to Requested by selecting Save and Request Update). Client users can only see the projects and quotes for the clients to which they belong.