Email notification messages
You can receive several email notification messages when interacting with the cloud platform. You can receive individual notifications or aggregated notifications, but you cannot receive or configure custom notifications.
Which platform sends notification messages?
You can receive notifications from Trados Enterprise and Trados Customer Portal. The dates are displayed either in the browser time zone (by default) or in the user's preferred time zone.
When do I receive aggregated notification messages?
- The notifications have the same event type. The supported event types are:
- The task is assigned to the user
- The task is rejected by the user
- The task assignment is removed from the user
- The task a user accepted is assigned to another user
- The task is assigned to a group and one of the users in the group accepts it
- The task due date has changed
- The task due date is approaching
- The task is overdue
- The notifications concern the same account tenant (account ID).
The system checks if all the conditions above are observed every 10 minutes and sends users one aggregate notification message.
You cannot choose what kind of notification messages you get, but you can control whether or not you want to receive email notifications. For more information, see Enabling or disabling email notifications.
Invitations to join
| No. | What triggers the notification? | Who receives the notification? | What is the notification about? |
|---|---|---|---|
| 1. | Administrators invite users in specific accounts |
| The notification includes:
|
Email notifications about projects
| No. | What triggers the notification? | Who receives the notification? | What is the notification about? |
|---|---|---|---|
| 1. | Administrators, lead project managers, project managers create a project in Trados Enterprise |
| The notification includes:
|
| 2. | Customer requesters create a project in Trados Customer Portal |
| The notification includes:
|
| 3. | Administrators, lead project managers, project managers complete a project in Trados Enterprise and files are available for download |
| The notification includes:
|
| 4. | Administrators, lead project managers, project managers or customer requesters change the project due date |
| The notification includes:
|
| 5. | The project is nearing its archival date |
| The notification includes:
|
| 6. | The project due date is close |
| The notification includes:
|
| 7. | The project due date is overdue |
| The notification includes:
|
| 8. | Administrators, lead project managers, project managers add new files to the project |
| The notification includes:
|
| 9. | Customer Requesters can download translated files in Trados Customer Portal for one language pair or all language pairs |
| The notification includes:
|
Email notifications about tasks and assignments
| No. | What triggers the notification? | Who receives the notification? | What is the notification about? |
|---|---|---|---|
| 1. | Administrators, lead project managers, project managers assign a task to a group or reassign a task to a group |
| The notification includes:
|
| 2. | Administrators, lead project managers, project managers assign a task to member users or reassign a task to member users |
| The notification includes:
|
| 3. | Administrators, lead project managers, project managers assign a task to vendor users |
| The notification includes:
|
| 4. | A task assignee accepts the task and becomes the task owner |
| The notification includes:
|
| 5. | Administrators, lead project managers, project managers remove a task assignee from a task |
| The notification includes:
|
| 6. | A task assignee rejects the task |
| The notification includes:
|
| 7. | A task owner who is part of a group releases the task back to the group |
| The notification includes:
|
| 8. | Administrators, lead project managers, project managers edit task due date |
| The notification includes:
|
| 9. | The task due date is close |
| The notification includes:
|
| 10. | The task due date is overdue |
| The notification includes:
|
| 11. | Linguist reviewers request corrections |
| The notification includes:
|
Email notifications about subscriptions
| No. | What triggers the notification? | Who receives the notification? | What is the notification about? |
|---|---|---|---|
| 1. | A paid subscription is enabled |
| The notification includes:
|
| 2. | A subscription is terminated |
| The notification includes:
|
| 3. | A subscription is blocked |
| The notification includes:
|
| 4. | A subscription is suspended |
| The notification includes:
|
| 5. | A subscription is successfully renewed |
| The notification includes:
|
| 6. | A subscription is automatically renewed in 5 days |
| The notification includes:
|
| 7. | A subscription is automatically terminated in 5 days |
| The notification includes:
|
| 8. | A trial subscription is enabled |
| The notification includes:
|
| 9. | The trials quota is reached |
| The notification includes:
|
| 10. | A trial subscription expired |
| The notification includes:
|