Checking GroupShare logs

Check the event logs to monitor GroupShare process executions, and trace possible issues.

Location of event logs

Each Trados GroupShare service generates its own .LOG file under ....\Program Data\SDL\Service\Logs. In addition, the Trados GroupShare installation logs are available under ....\Program Data\SDL\Install\SDL GrouShare version number.log

All the information from these separate log files is consolidated in one single location in the Trados GroupShare UI, under System Configuration > Log Viewer. Here you can examine all log events from a central location, without accessing the Trados GroupShare server, and without opening multiple .LOG files.

Log Viewer and Logging Service

The SDL Logging Service collects and records all the information from the .LOG files in the Trados GroupShare log database. This information feeds in the Log Viewer tab where you can sort and analyze log entries more efficiently.

By default, log entries in the Trados GroupShare log database are deleted every 15 days, at 22:30. You can customize this purge frequency by configuring the CleanUpSettings property in the Appsettings.json file available under ...\SDL\Install\SDL Server\Logging Service.

Required permission

By default only the System Administrator can access the Log Viewer tab. However, you can enable any other user to access the logs by granting them the View Log Entries permission.

Filter log events

Sort and filter logged events in the Log Viewer to identify relevant log data easier, and troubleshoot issues quicker.

To filter log events in the Log Viewer:

  1. Go to System Configuration > Log Viewer tab, and open the Filter pane at the left hand-side of the screen.
  2. Specify the period of time and the Trados GroupShare service for which you want to see the logs events.
  3. Enable the type of log events that you want to see in the Log Viewer.

Configure event level recording

By default, Trados GroupShare records all Information, Warning and Error events in the .LOG files on the Trados GroupShare server. The Logging Service only records Warning and Error log events in the log database.

To configure the default log level for the .LOG files and for the Log Viewer, edit the .CONFIG file for each Trados GroupShare service.